Terms of service

TERMS & CONDITIONS

Effective Date: 05 July 2026

Welcome to FOXAL Natural Incense. These Terms & Conditions (“Terms”) govern your access to and use of foxal.in and any products or services offered through our website.

By accessing or using our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website.

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1. Business Information

Business Name: FOXAL Natural Incense

Business Type: Proprietorship

Proprietor: Kailashben Vaghasiya

Website: https://foxal.in

Email: support.foxal@gmail.com

GSTIN: 24CDAPV4342P1Z4

Registered Address:

01, Paras Row House,
Near Krutika Vidhyalay,
Madhav Mall,
Thakkarbapanagar,
Ahmedabad – 382350,
Gujarat, India

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2. Eligibility

By using this website, you confirm that:

* You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
* You are legally capable of entering into a binding contract under applicable Indian laws.
* The information you provide is accurate, complete, and up to date.

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3. Products

FOXAL Natural Incense offers natural aromatic products, including but not limited to:

* Natural Bamboo-less Dhoop Cones
* Fragrance-based incense products
* Other products introduced from time to time

Product images are provided for illustration purposes. Due to natural ingredients, lighting, photography, and screen settings, slight variations in colour, fragrance intensity, or appearance may occur.

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4. Product Usage

Our products are intended only for aromatic and religious use.

Customers must:

* Use products according to the instructions provided.
* Burn incense only in a suitable incense holder.
* Keep products away from children and pets.
* Keep products away from flammable materials.
* Never leave burning incense unattended.
* Store products in a cool and dry place.

FOXAL Natural Incense shall not be responsible for damages resulting from misuse, negligence, or failure to follow safety instructions.

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5. Pricing

* All prices displayed on the website are in Indian Rupees (INR).
* Prices are inclusive or exclusive of applicable taxes as clearly mentioned on the product page.
* Prices may change without prior notice.
* Promotional prices are valid only during the specified promotional period.

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6. Orders

Placing an order does not guarantee acceptance.

We reserve the right to:

* Accept or reject any order.
* Cancel suspicious or fraudulent orders.
* Limit purchase quantities.
* Cancel orders due to pricing errors or stock unavailability.

If payment has already been received for a cancelled order, the amount will be refunded using the original payment method.

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7. Payment

We accept secure online payments through approved payment partners, including:

* UPI
* Credit Cards
* Debit Cards
* Net Banking
* Razorpay
* PhonePe
* Google Pay

Cash on Delivery (COD) is currently not available.

FOXAL Natural Incense does not store your card details, banking passwords, or UPI PINs.

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8. Shipping

Orders are delivered across India through trusted logistics partners, including:

* Shiprocket
* Delhivery
* DTDC
* Blue Dart
* India Post

Estimated delivery times are indicative only and may vary due to unforeseen circumstances.

Shipping timelines are not guaranteed.

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9. Returns & Replacements

For detailed information, please refer to our Cancellation & Refund Policy.

In summary:

* Opened or used incense products cannot be returned.
* Products purchased during clearance or special sale may not be eligible for return unless damaged or incorrect.
* Replacement requests must be submitted within the time specified in our Refund Policy and supported with appropriate evidence (such as photographs of the package and product).

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10. Customer Accounts

If you create an account, you are responsible for:

* Maintaining the confidentiality of your password.
* Restricting access to your account.
* Providing accurate information.
* Promptly updating any changes to your details.

FOXAL Natural Incense reserves the right to suspend or terminate accounts involved in fraudulent or abusive activity.

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11. Intellectual Property

All content on this website, including but not limited to:

* FOXAL name
* Logo
* Product photographs
* Product descriptions
* Website design
* Graphics
* Icons
* Text
* Videos
* Branding elements

is the intellectual property of FOXAL Natural Incense unless otherwise stated.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

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12. Prohibited Activities

You agree not to:

* Use the website for unlawful purposes.
* Attempt unauthorized access to our systems.
* Upload viruses or malicious code.
* Copy website content without permission.
* Interfere with website functionality.
* Misrepresent your identity.
* Engage in fraudulent transactions.

Violation of these Terms may result in suspension of access and legal action where appropriate.

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13. Limitation of Liability

To the fullest extent permitted by applicable law, FOXAL Natural Incense shall not be liable for:

* Indirect or consequential damages.
* Delay in delivery caused by logistics partners or events beyond our reasonable control.
* Misuse of products.
* Allergic reactions arising from individual sensitivities to natural ingredients.
* Temporary interruption or unavailability of the website.

Our total liability, if any, shall not exceed the amount paid by you for the relevant order.

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14. Accuracy of Information

We strive to ensure that product descriptions, pricing, and other website content are accurate.

However, typographical errors, pricing mistakes, or technical inaccuracies may occasionally occur.

We reserve the right to correct such errors without prior notice.

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15. Third-Party Services

Our website may integrate with third-party services, including payment gateways, logistics providers, analytics tools, and social media platforms.

We are not responsible for the content, availability, or policies of third-party websites or services.

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16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you consent to the collection and use of information as described in our Privacy Policy.

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17. Force Majeure

FOXAL Natural Incense shall not be responsible for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to:

* Natural disasters
* Floods
* Fire
* Pandemic
* Government restrictions
* Transportation disruptions
* Labour disputes
* Internet or technical failures

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18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

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19. Jurisdiction

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

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20. Changes to These Terms

FOXAL Natural Incense reserves the right to modify these Terms & Conditions at any time.

Updated Terms will be published on this page with a revised Effective Date.

Continued use of the website after such updates constitutes your acceptance of the revised Terms.

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21. Contact Us

For any questions regarding these Terms & Conditions, please contact:

FOXAL Natural Incense

Email: support.foxal@gmail.com

Website: https://foxal.in