Shipping policy
SHIPPING & DELIVERY POLICY
Effective Date: 05 July 2026
Thank you for shopping with FOXAL Natural Incense. We are committed to delivering your order safely, securely, and as quickly as possible. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through foxal.in.
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1. Business Information
Business Name: FOXAL Natural Incense
Business Type: Proprietorship
Proprietor: Kailashben Vaghasiya
Website: https://foxal.in
Email: support.foxal@gmail.com
Registered Address:
01, Paras Row House,
Near Krutika Vidhyalay,
Madhav Mall,
Thakkarbapanagar,
Ahmedabad – 382350,
Gujarat, India
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2. Delivery Area
FOXAL Natural Incense currently delivers only within India.
At present, we do not offer international shipping.
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3. Order Processing Time
* Orders are generally processed within 1–2 business days after successful payment confirmation.
* Orders placed on Sundays or public holidays will be processed on the next working day.
* During festivals, sales, or high-demand periods, order processing may take slightly longer.
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4. Shipping Partners
We work with trusted courier partners, including but not limited to:
* Shiprocket
* Delhivery
* DTDC
* Blue Dart
* India Post
The courier partner used for your order will depend on your delivery location and service availability.
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5. Estimated Delivery Time
Estimated delivery timelines are:
* Metro Cities: 2–5 business days
* Other Cities & Towns: 3–7 business days
* Remote Locations: 5–10 business days
These are estimated delivery times and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.
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6. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may also offer:
* Free Shipping on selected products or order values.
* Promotional shipping offers during special campaigns.
Such offers may change without prior notice.
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7. Order Tracking
Once your order has been dispatched:
* You will receive an email and/or SMS with your tracking details.
* You can track your shipment using the tracking link provided.
* Tracking information may take up to 24 hours to become active after dispatch.
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8. Delivery Attempts
Our courier partners may make multiple delivery attempts.
If delivery is unsuccessful due to reasons such as:
* Incorrect address
* Incorrect contact number
* Customer unavailable
* Refusal to accept delivery
the package may be returned to us.
Additional shipping charges may apply for re-dispatch of returned shipments.
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9. Address Accuracy
Customers are responsible for providing:
* Correct delivery address
* Valid mobile number
* Accurate PIN code
FOXAL Natural Incense is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.
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10. Delayed Deliveries
While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including:
* Severe weather
* Natural disasters
* Public holidays
* Transport disruptions
* Government restrictions
* High courier volumes
* Remote delivery locations
We appreciate your patience in such situations.
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11. Damaged Packages
If your package appears to be damaged upon delivery:
* Please take clear photographs of the outer packaging before opening.
* Record an unboxing video, if possible.
* Contact us within 48 hours of delivery.
* Email your order number, photographs, and details to support.foxal@gmail.com.
Failure to report shipping damage within this period may affect our ability to process your request.
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12. Incorrect or Missing Products
If you receive:
* A wrong product
* A missing item
* An incomplete order
please notify us within 48 hours of delivery by emailing support.foxal@gmail.com with:
* Order Number
* Product photographs
* Unboxing video (recommended)
* Description of the issue
We will investigate and provide an appropriate resolution.
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13. Delivery Refusal
If a customer refuses delivery without a valid reason after dispatch, FOXAL Natural Incense reserves the right to recover any applicable shipping or return charges before processing any eligible refund.
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14. Force Majeure
We shall not be held liable for delays or failure in delivery caused by events beyond our reasonable control, including but not limited to:
* Floods
* Earthquakes
* Fire
* Pandemic
* Government actions
* Civil unrest
* Transportation failures
* Internet or system outages
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15. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
FOXAL Natural Incense
Email: support.foxal@gmail.com
Website: https://foxal.in